Question 1

What are check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available — just ask us on WhatsApp.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before arrival. Cancellations within 48 hours are charged for the first night.

Question 3

Do you accept group bookings?

Accepted Answer

Absolutely! For groups of 6+, contact us directly for special rates and exclusive experiences. We love hosting group adventures.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, and cash (USD or PEN). Online bookings are charged at time of reservation. Walk-ins can pay cash at reception.

Question 5

Is breakfast really included?

Accepted Answer

Yes — every stay includes breakfast. Fresh tropical fruits, bread, eggs, juice, and Peruvian coffee. Served 7:00–10:00 AM daily.

Question 6

Do you offer airport transfers?

Accepted Answer

Yes! We can arrange private airport transfers in Cusco. Message us on WhatsApp at least 24 hours before arrival.

Question 7

How fast is the WiFi?

Accepted Answer

Fast enough for video calls, Netflix, and uploading your stories. Both properties have fiber connections with coverage in all common areas and rooms. Digital nomads rate us 9/10 for connectivity.

Question 8

Is there laundry service?

Accepted Answer

Same-day laundry service by weight. Drop off in the morning, pick up by evening. Way cheaper than doing it yourself abroad.

Question 9

Is it safe to travel in Peru?

Accepted Answer

Peru is generally safe for tourists. Our property is in a well-known, well-lit area. We have 24/7 reception, security cameras, and personal lockers. Our staff are always happy to share safety tips for exploring.

Question 10

How should I prepare for altitude in Cusco?

Accepted Answer

Cusco sits at 3,400m. We recommend arriving a day early to acclimate, drinking lots of water, and trying our coca tea. We also have oxygen available at reception for guests who need it.

Question 11

Can you book Machu Picchu tours?

Accepted Answer

Yes — our tour desk in Cusco can arrange everything from budget day trips to multi-day Inca Trail treks. Book through us and get a 10% Black Llama guest discount.

Question 12

What's the vibe like at Black Llama?

Accepted Answer

Social but not a party hostel. Think terrace sunsets, group dinners, pub crawls on certain nights, and conversations that go until 2 AM. You set your own pace — chill in a hammock or join the crew.

Frequently Asked Questions

Property-Specific FAQs