Question 1

What are check-in and check-out times?

Accepted Answer

Check-in from 2:00 PM, check-out by 11:00 AM. Early arrival? Leave your bags with us and explore.

Question 2

How do I deal with altitude sickness?

Accepted Answer

Take it easy your first day. We offer free coca tea on arrival and keep oxygen at reception. Most people adjust within 24–48 hours.

Question 3

Can you book Machu Picchu for me?

Accepted Answer

Yes — our tour desk handles everything from budget day trips to multi-day Inca Trail treks. Book through us for a 10% guest discount.

Question 4

Is breakfast included?

Accepted Answer

Always. Fresh fruit, bread, eggs, juice, and real Peruvian coffee. Plus unlimited coca tea all day.

Question 5

Is it cold at night?

Accepted Answer

Cusco nights can dip to 5°C. All rooms have heaters and we provide thick Andean blankets. You'll be toasty.

Question 6

How do I get from the airport?

Accepted Answer

The airport is 15 minutes away. We can arrange a private transfer or you can take a taxi from the official stand (~20 soles).

Question 7

Do you have a cancellation policy?

Accepted Answer

Free cancellation up to 48h before arrival. Late cancellations are charged the first night.

Question 8

Is San Blas safe?

Accepted Answer

Very. It's a well-lit, well-traveled neighborhood. We have 24/7 reception and security cameras.

Question 9

What's the vibe like?

Accepted Answer

Cozy, social, and adventurous. Think coca tea by the fire, stories from the trail, and spontaneous plans to Rainbow Mountain.

Question 10

Can I do laundry?

Accepted Answer

Yes — same-day laundry service available (by weight). Drop off in the morning, pick up by evening.

Frequently Asked Questions